Privacy Policy

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Download our Notice of Privacy Practices

For the most part, Mount Carmel Rehabilitation and Nursing Center will not ask for personal information, but we do record internet service provider, internet browser, the device you are using, the site that referred you, the pages you view and the date/time you viewed them.

We use this to improve the usefulness of our site and we will not sell or disclose your information outside of the organization.

Important: We will share portions of your information if we believe it is necessary to protect against harm to the public or us. This is done as required or permitted by law.

Before supplying personal information to the site, visitors 13 years of age and under should obtain permission from their parent or guardian.

Data We Collect and Why

In general, when you visit our site and access information, you remain anonymous.

There are occasions when we will ask for additional information. Personal information you submit can include your name, address, credit card information, employment info/history and more. In these instances, you voluntarily submit this information. We make every effort to secure your information and we do not share it with other parties.

Cookies and Tracking

We use cookies to monitor how you navigate the site, allowing us to improve your experience in future visits.

Cookies are small files sent to your computer that collect and track data. Cookies typically store user settings, data you want remembered for future visits and data about your computer. For more info on cookies, visit allaboutcookies.org.

  • We and select third parties use cookies and similar technologies to display relevant content, products, services, and advertising for you through several mediums, including, but not limited to digital display advertising, social media marketing and email marketing.
  • We use Google Analytics on our site. For more information on how Google Analytics collects and processes your data, please visit policies.google.com/technologies/partner-sites.
  • We may share your email address with Meta (Facebook) to allow for targeted advertisements from Us to appear on your Facebook Profile.

Third-Party Content

Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We often provide links to third-party sites (e.g. Facebook and YouTube). In those instances, please review the privacy policies of those sites. Unless stated otherwise, links to third parties are not endorsements of their site, content or products and services.

General Data Protection Regulation (GDPR)

We would like to make sure you are fully aware of all of your data protection rights under GDPR:

  • The right to access: you have the right to request from us copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification: you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure: you have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: you have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: you have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. We may change this Privacy Statement from time to time. If we make any significant changes in the way we treat your personal data, we will make this clear on the Mt. Carmel website and/or by contacting you directly.

If you would like to exercise any of these rights or have any questions related to the GDPR, please contact us at: 603-889-9431 or write to us at 3 Crown Street, Nashua, NH 03060

Health Information

This Notice of Privacy Practices describes how we may use and disclose your health information to carry out treatment, payment or healthcare operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your health information. Health Information is information about you, including demographic information that may identify you and that relates to your past, present and future physical or mental health or condition and related healthcare services.

Each time you are admitted to a nursing facility, a record is made. This record contains your symptoms, examination and test results, diagnoses, and a plan for future care and treatment. This information, often referred to as your health record or medical record, serves as a:

  • Basis for planning your care and treatment,
  • Means of communication among the many health professionals who contribute to your care,
  • Legal document describing the care you receive,
  • Means by which you or a third-party payer can verify that services billed are actually provided,
  • A tool for educating healthcare professionals,
  • A source of data for medical research,
  • A source of information for public health officials who oversee the delivery of health planning and marketing,
  • A tool with which we can assess and continually work to improve the care we render and the outcomes we achieve.

Understanding what is in your medical record and how your health information is used helps you to ensure its accuracy, to better understand who, what, when, where and why others may access your health information and to make more informed decisions when authorizing disclosures to others.

Our Responsibility

Our facility is required by law to:

  • Maintain the privacy of your health information,
  • Provide you with a notice as to our legal duties and privacy practices with respect to information we collect and maintain about you,
  • Abide by the terms of this notice,
  • Notify you if we are unable to agree to a requested restriction,
  • Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

We reserve the right to change our practices and to make new provisions effective for all protected health information we maintain. Should our practices change, we will send you a revised notice.

We will not use or disclose your health information without your written authorization, except as described in this notice. Upon written authorization the Facility will make reasonable efforts to disclose the minimum amount of protected health information to accomplish the intended purpose.

Treatment

We will use your health information for treatment. For example, information obtained by a nurse, physician, or other members of your healthcare team will be recorded in your record and used to determine the course of treatment that should work best for you. Your physician will document in your record his or her expectations of members of your healthcare team. Members of your healthcare team will then record the actions they took and their observations. We will also provide your physician or a subsequent healthcare provider with copies of various reports that should assist him or her in treating you, if and when you are discharged from our facility.

Payment

We will use your health information for payment. For example, a bill may be sent to you or a third-party payer, including Medicare and/or Medicaid. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and supplies used.

Operations and Reporting

We will use your health information for regular healthcare operations. For example, members of the medical staff, the Clinical Coordinator or members of the quality assurance team may use information in your health record to assess the care and outcomes in your case and others like it. The information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.

  • As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling diseases, injury or disability.
  • We may disclose health information to the extent authorized by, and to the extent necessary to comply with, laws relating to Worker’s Compensation or similar programs established by law.

Notification

Health professionals, using their best judgement, may disclose to a family member, other relative, close personal friend or other person you identify, health information relevant to that person’s involvement in your care or payment related to your care.

  • We may use or disclose information to notify or assist in notifying a family member, personal representative or another person responsible for your care, of your general condition. If we are unable to reach your family member or personal representative, we may leave a message for them at the telephone number that they provided, on an answering machine.
  • We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. Protected health information about you will never be shared for the purposes of marketing without your written authorization.

Directory

Unless you notify us that you object, we may use your name, location in the facility, general health condition and religious affiliation for directory purposes. Unless you notify us that you object, this information may be provided to members of the clergy and, except for religious affiliation, to other people who ask for you by name. We may also use your name on a nameplate next to or on your door in order to identify your room, and on your medical record in order to identify your record, unless you notify us that you object.

Law Enforcement and Public Safety

  • We may disclose health information for law enforcement purposes as required by law or in response to a subpoena.
  • When required to do so and only to the extent required by law, including but not limited to, reporting suspected abuse or neglect of an incapacitated adult or a minor.
  • To warn of a serious threat to a clearly identified or reasonably identifiable person, or a serious threat of substantial damage to real property but only to the threatened person or law enforcement to help prevent the threat.
  • To authorized federal officials for specialized government functions such as national security and intelligence.

    Associates and Outside Parties

    There are some services provided in our organization through contracts with business associates. Examples include accountants, consultants and attorneys. When these services are contracted, we may disclose your health information to our business associate so they can perform the job we have asked them to do. To protect your health information however, we require the business associate to appropriately safeguard your information.

    • To a health oversight agency for activities authorized by law, including audits, investigations and licensure.
    • We may disclose to the FDA health information relative to adverse effects with respect to food, supplements, products and product defects, or post marketing surveillance information to enable product recalls, repairs or replacement.
    • Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs for the purpose of tissue donation and transplantation.
    • We may disclose health information to funeral directors and coroners to carry out their duties consistent with applicable law.
    • Information may be disclosed to researchers, providing said research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health information.